Returns

Not entirely happy with your order? We are glad to sort it out with you, clearly and properly. On this page you can read how returns work, when you can make use of your cooling-off period and what you can expect from the refund.

Would you like to return a product? Get in touch with us and we will help you with the right next step.

14-day cooling-off period

Ordered products are subject to a 14-day cooling-off period. This period starts on the day after you, or someone you have designated, received the product. Within this period you can withdraw from your order without giving a reason.

How to handle your order with care

During the cooling-off period you may examine the product as you would in a shop. Handle the product and the packaging with care. Return the product, where reasonably possible, complete, unused and in its original packaging.

Registering a return

Would you like to exercise your right of withdrawal? Let us know within the cooling-off period by means of a clear notification by email. Include your name, order number and the product you would like to return. You will then receive the next steps from us.

Returning the product

After your return notification, send the product back as soon as possible, no later than 14 days after your notification. The direct cost of returning the product is at your own expense, unless Testa Omega-3 agrees otherwise with you in advance.

When is a return not possible?

Some products cannot be returned for reasons of health protection or hygiene once the seal has been broken after delivery. Not sure whether your product can be returned? Send us a message and we will look into it with you.

Refund

After we receive your return, or after you have demonstrated that you have sent the product back, we will process the refund. We refund via the same payment method you used for your order, unless we agree otherwise together.

We are happy to help

Do you have a question about your return, refund or order? Feel free to email us. We will think along with you and make sure you know where you stand.

Frequently asked questions

How long do I have to return my order?

You have a 14-day cooling-off period from the day after you received the product. Within that period you can indicate that you would like to return your order.

Do I have to give a reason for my return?

No, within the cooling-off period you do not have to give a reason. We may ask you for the reason so that we can improve our service, but you are not obliged to provide it.

Who pays the cost of the return shipment?

The direct cost of returning the product is at your own expense, unless Testa Omega-3 indicates in advance that it will cover these costs.

Can I return an opened product?

That depends on the product and its condition. Products that are sealed for reasons of health protection or hygiene cannot be returned once the seal has been broken after delivery.